Privacy policy

Who we are. This store is operated by Coolside. If you have any questions about your privacy, email support@coolside.com.

What we collect. When you visit or buy from our store, we collect the information you give us, such as your name, shipping address, email address, and order details, and information collected automatically, such as your device, browser, and how you use our store, through cookies and similar technologies.

Payment information. Payments are processed by our payment provider. We do not see or store your full card details.

Why we use your information. To process and ship your orders, provide customer support, send you marketing if you have asked to receive it, keep our store secure, improve how it works, and meet our legal obligations.

Who we share it with. We share information only with the service providers who help us run the store, including our ecommerce platform, our payment provider, our shipping and fulfillment partners, our email and marketing tools, and our analytics tools. We do not sell your personal information.

Cookies and tracking. We use cookies to run the store, remember your preferences, and measure and improve our marketing. You can manage your choices through the cookie banner on our store and through your browser settings.

Your rights. Depending on where you live, you may have the right to access, correct, or delete your personal information, to opt out of marketing, and to opt out of certain data sharing. Customers in California and other US states with privacy laws have these rights as well. To make any request, email support@coolside.com and we will respond as required by law.

Marketing. If you opt in, we may email you offers and updates. You can unsubscribe at any time using the link in any email or by emailing support@coolside.com.

Data retention. We keep your information for as long as needed to provide our service and to meet legal, tax, and accounting requirements, then we delete or anonymize it.

Security. We use reasonable measures to protect your information, though no method of transmission over the internet is completely secure.

Children. Our store is not directed to children, and we do not knowingly collect information from anyone under 16.

Changes. We may update this policy from time to time. The latest version always lives on this page.

Privacy questions go to support@coolside.com.